How to Order Custom Promotional Products: A Complete Guide for B2B Buyers

How do I order custom promotional products for the first time?

Here is the complete step-by-step process for your first Gimmees.com order:

1. Find your product. Browse the catalog of 3,100+ items by category, industry, event type, or use the search bar. Each product page shows the minimum quantity, price breaks, production time, and imprint details before you commit.
2. Get an instant quote. Enter your quantity on the product page — the subtotal updates in real time to show your per-unit cost, setup charge, and shipping total. Click Instant Quote to generate a PDF you can save or share.
3. Start customizing. Click the Start Customizing button, select your imprint color, upload your artwork file, and add any special instructions. Review your order summary, then proceed to checkout with your shipping and payment information.
4. Receive and approve your proof. Within 1 to 2 business days, you will receive a free virtual proof by email showing exactly how your logo will look on the product. Approve it, request free revisions, or cancel — your card has not been charged yet.
5. Production begins. After you approve your proof, production starts. Most items ship within 5 to 10 business days.
6. Delivery. Your order ships via UPS or FedEx ground to your address. Tracking information is emailed when your order ships.

What information do I need to order promotional products?

You need four things to complete a Gimmees.com order:

1. Your logo or artwork file. A vector file (AI, EPS, or PDF) is ideal, but JPG and PNG files are accepted. If your artwork needs cleanup, our team handles it free.
2. Your desired quantity. Most items start at 250 pieces. The minimum is listed on each product page.
3. Imprint preferences. The color(s) you want your logo printed in, and the location (front, back, or another area). If you're unsure, our team will advise you during the proof process.
4. Shipping address and payment information. Needed at checkout, but your card is not charged until after proof approval.

You do not need to know the exact imprint method in advance — screen printing, foil stamping, laser engraving, and other methods are determined by the product type, and our team will apply the appropriate method automatically.

How do I get a price quote for promotional products?

Every product page on Gimmees.com has two ways to get your price:

• Real-time pricing: Enter a quantity in the quantity field and the subtotal — including unit cost, setup charge, and shipping — updates instantly on screen. No account or email required.
• Instant Quote PDF: Click the Instant Quote button to generate a formal written quote as a downloadable PDF. Useful for sharing with purchasing departments, managers, or clients who need to approve spending before you place the order.

All Gimmees.com quotes are guaranteed for 30 days — the price you see today is the price you pay if you order within 30 days. There are no hidden charges added at checkout. The total shown in your quote is your actual total.

What is the "Start Customizing" button and what happens when I click it?

Start Customizing is the button on each product page that begins your order. When you click it:

1. You are taken to a customization page where you select your imprint color and upload your artwork file.
2. You add any special instructions (specific Pantone colors, placement notes, text changes, etc.).
3. You review your order summary — product, quantity, imprint details, price breakdown.
4. You proceed to checkout and enter your shipping address and payment information.

When is my credit card charged?

Your credit card is not charged when you place your order. Gimmees.com charges your card only after you approve your virtual artwork proof.

The sequence is:

1. You place your order and enter payment information — card is not charged
2. You receive your free proof by email — card is not charged
3. You review the proof and request any revisions — card is not charged
4. You approve the proof — card is charged and production begins

This policy protects you from paying for products before you know exactly what you are getting. It has been a core part of Gimmees.com's customer promise since 2004.

What is a virtual proof and do I need to approve it?

A virtual proof is a digital mockup emailed to you by Gimmees.com within 1 to 2 business days of placing your order. It shows exactly how your logo will appear on the product — the imprint location, size, color, and orientation — overlaid on a photo or rendering of the actual item.

Yes, you must approve your proof before production begins. This is your final quality checkpoint. After receiving the proof email, you have three options:

• Approve it — production starts the next business day and your card is charged
• Request revisions — free, unlimited, turnaround approximately 1 business day each
• Cancel — no charge, no questions asked

What if I don't like my proof or want to make changes?

Simply reply to the proof email with your requested changes. Gimmees.com will revise the artwork and send you a new proof — at no charge, with no limit on revision rounds.

Common revision requests include:

• Resize the logo larger or smaller
• Move the imprint to a different location
• Change the imprint color
• Add a phone number, tagline, or URL below the logo
• Switch to a different version of the company logo
• Remove or adjust specific design elements

Each revision round takes approximately 1 business day. Your card is not charged at any point during the revision process — only when you give your final approval.

What payment methods does Gimmees.com accept?

Gimmees.com accepts the following payment methods, all processed securely through Authorize.Net with 256-bit SSL encryption:

• Credit and debit cards: Visa, Mastercard, American Express, Discover
• PayPal Express: Available at checkout for PayPal account holders
• eCheck / ACH bank transfer: Available for larger B2B orders — contact our team to arrange

Gimmees.com does not accept purchase orders, NET 30 terms, or checks by mail for standard online orders. All transactions are secured by a GoDaddy Web Server Certificate.

Do I need to create an account to order from Gimmees.com?

No — you can place an order as a guest without creating an account. However, a free Gimmees.com account is strongly recommended for B2B buyers because it gives you:

• One-click reorders — reorder any previous product from My Orders without re-entering any information
• No setup charge on reorders — your artwork is already on file
• Order history and tracking — see all past and current orders in one place
• Saved shipping addresses — useful if you ship to the same address regularly
• Proof history — access any previously approved proof
• Wishlist — save products you are considering for future orders

For companies that order promotional products more than once a year, creating an account is the single most time-saving step you can take.

Can I order a sample before placing a bulk order?

Yes. Gimmees.com offers product samples on many items so you can evaluate the quality, size, weight, and feel of a product before committing to a bulk order. Sample availability and pricing vary by product.

To request a sample:

• Look for the Sample link on individual product pages
• Or call us at 888-926-6385, Monday–Friday 10 AM–6 PM Eastern
• Or email info@gimmees.com with the item number and your mailing address

Samples are typically unimprinted or carry a generic supplier imprint — not your custom logo. For large or high-value orders, reviewing a physical sample before placing your bulk order is always a smart practice.

Can I see what my logo will look like on the product before I buy?

Yes — that is exactly what your free virtual proof is for. Every Gimmees.com order includes a digital mockup showing your logo on the product before production begins and before your card is charged.

The proof shows the exact imprint placement, size, color, and orientation. You must approve it before production starts, which means you never pay for something without knowing precisely what you are getting.

What if I don't have a logo or my artwork isn't print-ready?

No problem. Gimmees.com provides free artwork assistance on every order regardless of what you submit.

• Have a JPG or PNG? Our art team will assess it. If the resolution is sufficient, we will use it. If not, we will redraw it as a vector at no charge.
• Have no logo at all? Our team can create simple text-based artwork using your business name, phone number, and tagline.
• Need design help? We have a library of free stock art and clip art, and our team can incorporate elements into your imprint layout.

Submit whatever artwork you have — even a photo of a business card or a Word document with your logo — and our art team will assess it and advise you during the proof process. Free artwork assistance is included on every order, with no additional charge.

Can I reorder the same promotional products I've ordered before?

Yes — and reordering is faster and less expensive than your original order.

Reorder advantages:

• No setup charge — saves $50 to $75 per product
• Faster timeline — artwork is already on file; proof step may be skipped entirely
• One-click reorder — log in to My Orders and click Reorder on any previous product
• Same volume pricing — quantity discounts still apply
• Same quality guaranteed — your previously approved proof is used exactly as-is

For B2B organizations that maintain a regular stock of branded materials — insurance card holders, sports magnets, golf pencils, pens — reordering through your account is the fastest and most economical way to keep supply consistent.

Does Gimmees.com charge sales tax?

Sales tax on promotional products depends on your state and the nature of your purchase. Some states exempt promotional products purchased for business use, while others apply standard sales tax rates. Gimmees.com calculates and collects sales tax as required by applicable state law, which is shown in your order total at checkout.

If your organization is tax-exempt (nonprofit, government agency, reseller, or qualified B2B purchaser), contact our team before placing your order:

• Phone: 888-926-6385
• Email: info@gimmees.com

Our team will walk you through the process of applying your tax-exempt status to your Gimmees.com purchases.

Can I cancel or change my order after placing it?

Yes — before you approve your proof, you can cancel or change your order at no charge because your card has not been charged yet. Contact our team as soon as possible:

• Phone: 888-926-6385 (fastest)
• Email: info@gimmees.com
• Hours: Monday–Friday, 10 AM–6 PM Eastern