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Frequently Asked Questions

Frequently Asked Questions

Everything you need to know about ordering custom promotional products from Gimmees.com

About Gimmees.com
What is Gimmees.com?

Gimmees.com (Gimmee Promos LLC) is a B2B promotional products e-commerce company that has been serving businesses, schools, and organizations since 2004. The site offers over 3,300 custom-imprinted promotional items — from pens and bags to trade show novelties and corporate gifts — with bulk pricing, a low price guarantee, and in-house artwork services.

What types of promotional products does Gimmees.com sell?

Gimmees.com carries over 3,300 promotional products across more than 25 categories, including pens and pencils, bags and totes, drinkware and mugs, trade show items, stress balls, keychains, apparel and hats, calendars, magnets, notepads, health and wellness items, sports and outdoor products, golf accessories, computer accessories, and eco-friendly products made from recycled, bamboo, or biodegradable materials. New products are added every week.

What industries does Gimmees.com serve?

Gimmees.com serves businesses and organizations across virtually all industries, including automotive, construction, dentistry, education, financial services, fire and police, government, medical, pet services, real estate, restaurants, salons and spas, technology, transportation, and travel. The site's Shop by Industry feature makes it easy to find products suited to specific professional contexts.

What events are promotional products from Gimmees.com used for?

Promotional products from Gimmees.com are commonly used for trade shows, back-to-school campaigns, brand awareness programs, fundraisers, employee recognition, safety programs, sales meetings, sporting events, team building, wellness programs, family reunions, booster clubs, and holiday gifting. The site includes a Shop by Event feature to help buyers find the right products for each occasion.

What makes Gimmees.com different from other promotional product companies?

Gimmees.com has been in business since 2004 and works with over 125 suppliers, enabling competitive pricing across thousands of products. Key differentiators include:

  • In-house digital artwork proofs typically delivered in 1–2 hours, even on weekends, at no extra charge
  • A Low Price Guarantee — we'll beat or match any identical competitor price
  • Low minimum order quantities so you order only what you need
  • Preferred supplier pricing passed directly to customers
  • Daily-updated website reflecting current pricing and availability
  • Custom procurement websites with special pricing for organizations needing product assortments
Does Gimmees.com sell eco-friendly promotional products?

Yes. Gimmees.com carries a dedicated eco-friendly product line that includes items made from recycled materials, biodegradable materials, organic materials, bamboo, and reusable alternatives to disposable products. Hand-powered and solar/water-powered items are also available. These products are ideal for organizations with sustainability goals or green branding initiatives.

Pricing & Ordering
What is the minimum order quantity?

Gimmees.com has removed the traditional high minimum order barrier. Minimum quantities vary by product and are listed on each product page, but they are kept intentionally low so customers can order only the quantity they need. Prices and minimum quantities are subject to change based on market conditions.

Does Gimmees.com offer a low price guarantee?

Yes. If you find a lower price on an identical product anywhere else, send a copy of the competitor's ad, quote, or website page and Gimmees.com will beat or match that price. The guarantee applies to the same product, order quantity, and shipping schedule and covers the item price excluding shipping and taxes.

Exceptions include closeout or discontinued items, auction items, items not identical to what is listed, and direct-selling suppliers.

What payment methods are accepted?

Gimmees.com accepts Visa, MasterCard, American Express, PayPal, checks, eCheck/ACH, and purchase orders. For qualifying business accounts, Net 30 payment terms may be available. Credit cards are not charged until a customer service representative has confirmed the order and artwork.

Does Gimmees.com charge sales tax?

Gimmees.com is required by law to collect applicable sales taxes for the state, counties, and cities of New Jersey. Organizations that are tax-exempt should provide a resale certificate to avoid being charged.

Can I cancel or make changes to my order?

Order cancellations or changes are subject to a $45 fee plus all costs the factory has incurred up to the point of notice — including artwork, die charges, labels, and any production work already underway. All cancellations must be confirmed in writing. Once production has begun on custom-imprinted items, cancellation may not be possible.

Artwork & Imprinting
How does the artwork and proof process work?

All artwork is handled by Gimmees.com's in-house design studio at no additional charge. In most cases, your digital proof is ready within 1–2 hours of placing your order, even on weekends. Gimmees.com works with over 125 suppliers and understands the nuances of imprint methods across different materials and product types.

Can I get a physical pre-production proof before the full run?

Yes. Gimmees.com can produce an actual pre-production proof — a physical sample with your imprint — before running the full order, and strongly recommends this for all orders where time permits. Pre-production proofs typically incur an additional charge (the item cost plus screen/setup fee) and add approximately 3–10 days to the order timeline. Contact a customer service representative to request one.

Can I get a product sample before placing a bulk order?

Yes, and it is strongly encouraged. You can request a sample of the actual product before committing to a bulk quantity. Samples are representative in nature; minor manufacturing variances in material, color, and packaging are a natural part of the production process — particularly with apparel where dye-lots may differ slightly between runs.

What is PMS color matching and does it cost extra?

PMS (Pantone Matching System) color matching lets customers specify a precise Pantone color number for the imprint on most products. Where PMS matching is available, there is typically a $40.00 charge per color. The factory will make every effort to closely match the specified PMS color, but an exact match cannot be guaranteed due to variability in printing across different materials and surfaces.

Will small logos or trademark symbols print clearly?

Small symbols such as trademark (™), service mark (℠), and registered (®) marks may fill in, break up, or become invisible depending on the allowable imprint size and the printing surface or material. In some cases these marks may appear as imprint defects and may be omitted from the final print. If precise rendering of small marks is critical, request a pre-production proof.

Shipping & Delivery
How long does it take to receive my order?

The estimated in-hands date shown on the Instant Quote and Shopping Cart pages is based on the supplier's standard production time plus UPS ground shipping. These dates are contingent on credit and artwork proof approvals and can be affected by holidays and stock availability. For time-sensitive orders, expedited production and shipping options are available — call 888-926-6385 to confirm availability and deadlines.

What shipping carriers does Gimmees.com use?

Orders ship via UPS, FedEx, USPS, and private freight carriers depending on the size and destination of the shipment. Ownership of merchandise transfers to the buyer at the time the carrier accepts the goods. Gimmees.com is not responsible for carrier delays after the order has shipped.

Does Gimmees.com ship to Canada?

Yes. For orders shipped to Canada via UPS Standard, customs brokerage charges, duties, and taxes are not included in the quoted shipping rate and will be billed directly to the importer of record at the time of delivery.

Returns & Order Issues
What is the return policy?

If there is a problem with your order, contact customer service at 888-926-6385 within 60 days of receipt with your order number available. Unauthorized returns are not accepted. If a return is warranted, a Return Material Authorization (RMA) number and shipping address will be provided. Refunds are issued after merchandise is received back.

Note: Custom-imprinted items that are not defective cannot be returned.

What if my order is slightly over or under the quantity I requested?

Due to quality control processes and fast-running manufacturing equipment, Gimmees.com reserves the right to ship and bill or credit up to 10% over or under the ordered quantity. This is standard industry practice and will be reflected in the final invoice.

Security & Privacy
Is it safe to enter my credit card information on Gimmees.com?

Yes. Gimmees.com uses GoDaddy 256-bit SSL (Secure Socket Layer) encryption to protect all credit card and personal information during checkout. You can confirm a secure connection by checking that the URL begins with https://. If you prefer not to enter payment information online, you can call toll-free at 888-926-6385 to complete your order by phone.

How does Gimmees.com protect my personal information?

All personal and payment information is protected by industry-standard SSL encryption during transmission. For full details on data collection, use, and your privacy rights, please review the Gimmees.com Privacy Policy.

Still have a question?

Our team is available Monday–Friday, 10:00 AM – 6:00 PM Eastern.

888-926-6385  |  info@gimmees.com